1.Cancel order

We accept cancellation of the order before the product is shipped. If you cancel the order, you will get a full refund. If the product has already been shipped, you will not be able to cancel the order.

2.Return and exchange conditions

You can return most items for a refund within 14 days of delivery. The item must be in its original condition and packaging to be accepted. However, you need to pay the return delivery fee.

There are a few items that can’t be returned:

• Clearance items
• Gift cards
• Personalized items
• Bundled items at discounted rates, e.g. “2 for £250” (unless the entire bundle is returned)
• Items you have already assembled
• Items marked “Non-Returnable” on the sale page
• Open Box Items

However, if your item is damaged or defective, these exceptions do not apply. In this case, you can contact mats@fondhouse.com, and we will afford the delivery fee. We’ll take care of it and work with you to find the best solution.

If you want to replace the items, please re-purchase after returning them.

3.Return method：                                                 

We will provide you with the warehouse address, which you can send back.

If your item is damaged or defective, we will arrange for a courier to pick it up (we will contact you in advance and arrange for a courier to pick it up when you are at home). You can also send it back by yourself, and we will refund the shipping cost.